JULY HOUSE

SUCCESS STORIES

Business Audit

Hair Salon

Objectives of the Audit:

· Update pricing structure.
· Revise service offerings and descriptions.
· Remove outdated services.
· Simplify onboarding for new clients.

Recommendations:

· Pricing Structure: Implemented a "Goldilocks" model to align pricing with Austin's professional beauty market, balancing accessibility and profitability.
· Onboarding Process: Reduced pre-booking questions to six essentials, simplifying the client experience.
· Service Offerings: Removed outdated services and revised descriptions to highlight key offerings, making booking easier and clearer for clients.

· Reviews · Reviews · Reviews · Reviews · Reviews ·

Gabrielle M

I cannot express enough gratitude for the incredible support I received from America as I re-opened my business. Her expertise in consumer experience consulting was a game-changer for me. She offered invaluable insights on everything from streamlining my appointment booking process to refining my service packages, ensuring everything was easy and seamless for clients. She also gave me crucial feedback on my website and countless other marketing tips I hadn’t considered before.

She’s bold, thoughtful, straightforward, and a true lighthouse of information, bringing fresh perspectives that transformed how I run my business. If you're looking to elevate your customer experience, her consulting services are the secret weapon you need!

Morgan J

Working with JHC was the help, we didn't realize we needed. They came in with a fresh set of eyes and completely revitalized the way we approach our customer experience.

America's insights weren’t just helpful—they were transformative for us now, and going forward. We have a roadmap of how we communicate with clients that stays true to our brand. It's a little embarrassing we let some of these things go on for so long, but we're glad we could make the adjustments now. The changes she suggested were easy to implement and had an immediate impact on both customer satisfaction and our bottom line.

DJ P

The Realtor Audit was exactly what I didn't realize I needed. It helped me spot gaps in my client communication and gave me clear, easy-to-follow strategies to improve. After making a few changes, I felt I was providing a better service to my clients because I felt confident in my business. I highly recommend it to any agent looking to step up their game!